Providing leadership and expertise
President and Owner
Edward ‘Ned’ Arthur is President and Owner of H&S Roofing and Gutters. Ned is a native of Union, SC, but has been a Charlotte resident for over 35 years. Ned worked for H&S under the original owner, Mr. William Spurrier, for many years, and purchased H&S Roofing in early 1992.
Ned is a stickler for quality and durability, not allowing any of his work crews to use “nail guns”. Nail guns, which are too apt to nail through shingles and often cause “high” nailing, often lead to failed installations. Per Ned, “I have seen too many roofs with slipping shingles to buy into nail guns, despite the labor cost savings. Our reputation is more valuable than that.” All of Ned’s crews hand nails every shingle, insuring that his company retains its reputation for quality, and a lasting installation that it has built over 73 years. Ned leads his team daily in the aspiration for quality, personalized customer service and he stays involved in the day to day operations. Ned’s family is in the banking business in Union and his Great Uncle, Gen. Harry M. Arthur, penned the following: “The customer is not an interruption in our work; he is the reason for it.” Ned carries on the family dedication to customer service at H&S Roofing and Gutters.
Ned is actively involved in a number of industry associations and serves on several manufacturer advisory boards. He enjoys the outdoors, especially wing and clay target shooting as well as travelling with his wife, Pam.
Craig joined H&S Roofing Company in March 2010. Craig is the Operations Manager for the company, and is a licensed General Contractor in North and South Carolina. Craig oversees all of the day to day field operations. His time is mostly spent in the field with the crews, training, and insuring job quality and safety. Craig holds a number of industry certifications including EPA’s Lead Certification. Craig enjoys boating, and other outdoor activities, with his wife and family.
Sales and Marketing Manager
Dan joined H&S Roofing Company in March of 2011. Dan’s over 20 years of experience in building systems sales bodes well for H&S where he is the Sales and Marketing Manager. Dan works with the estimating team, assisting in accurate and fair pricing, cost of material negotiations and customer service. Dan enjoys Corvettes, classic cars and traveling with his wife.
Mary has been the Production Coordinator for H&S Roofing for nearly 10 years. Mary oversees the completion of installation and repairs, coordinating material delivery and crew assignment. Mary’s attention to detail has been a true benefit for both H&S Roofing and their customers. Customers often comment about how fully communicated with they felt “from beginning to finish” and how easy and pleasant Mary and her department make the experience. Mary enjoys gardening and cooking.
The office staff administrative staff is comprised of 6 well trained individuals each of whom has responsibility to handle the customer’s needs (without handoff if possible) providing each caller personal, professional and caring service. Leading this group is:
April has been the Sales Coordinator for 10 years. April’s focus is providing timely, clear and accurate proposals for our customers and helping them in the selection of roofing material. She also spends a great deal of time with the customers in person and on the phone assisting them with any questions they may have about work that is proposed. April enjoys time with her children and grandson in particular.
Kathryn Rush, Sandra Brown, Dawn Alexander and Craig Bowen round out the administrative staff. Pam Arthur is Office Manager.